Legal

Refund and Cancellation Policy

Every batch is baked and packed in small quantities. If something is not right with your order, tell us and we will make it right.

Last updated: 28 October 2026

Cancelling before dispatch

You can cancel an order free of charge any time before it is handed to the courier. Message us on WhatsApp or email with your order number. Prepaid amounts for cancelled orders are refunded to the original payment method within 5 to 7 working days.

Cancelling after dispatch

Once an order is dispatched it cannot be cancelled, because food items cannot be returned to stock. If you no longer want the parcel, please refuse delivery and contact us. The refund will be processed after the parcel reaches us, less the courier charge.

Damaged, spoiled or incorrect items

Report the problem within 48 hours of delivery.
Send your order number and clear photographs of the outer box, the inner packing and the product.
Keep the packaging until the matter is closed, as the courier may need to inspect it.
We will arrange a replacement or a refund once the details are verified.

Missing items

If an item is missing, write to us within 48 hours. We check our packing record for the order and either ship the missing item or refund its value.

When we cannot offer a refund

Opened packs or products that have been consumed, for food safety reasons.
Damage caused by storage after delivery, such as moisture or heat exposure.
Normal variation in handmade products, including shape, colour, size and arrangement.
A change of taste preference, or a change of mind after dispatch.
Delays caused by events outside our control, such as weather, strikes or courier disruptions.

How refunds are paid

Approved refunds go back to the original payment method within 5 to 7 working days of approval. For cash on delivery orders we refund by UPI or bank transfer and will ask for the details needed to complete it. Your bank may take a few additional days to post the credit.

Replacements

Replacements are subject to stock. If the same item is unavailable, we will offer an alternative of equal value or a full refund.

Parcels lost in transit

If tracking shows no movement for seven consecutive days, we raise an investigation with the courier. Where the parcel is confirmed lost, we ship a replacement or refund the order.

Questions about this policy?

Write to us at snackorasignedbymanasu@gmail.com or call +91 70198 44625. We reply within one working day.